As one of the world's pioneers in aeromedical evacuation, Swiss Air-Ambulance has a long tradition in dealing with medical emergencies across the globe. Its comprehensive concept of In-Travel Emergency Management (ITEM) is based on two services: aeromedical evacuation/repatriation and medical counselling. Both services are available 24 hours a day.

		Bed-to-bed transport Swiss Air-Ambulance provides a highly professional bedside-to-bedside medical transport service to and from every country in the world. A detailed preflight medical consultation with the patient's attending physician guarantees optimal preparation for the flight.

		Experienced medical crews Each mission is staffed with an experienced medical team consisting of a doctor and an intensive care nurse. Both are employed full-time by Swiss Air-Ambulance and are specially trained in aviation medicine and emergency procedures. If the patient requires more specialised care (e.g. a newborn baby), neonatologists and other specialists are also available.

		Medical counselling Swiss Air-Ambulance also gives assistance to international travellers whose medical problem can be dealt with locally. Forty years of experience in in-travel emergency management is helpful when it comes to counselling travellers in distress. Addresses of nearby clinics, qualified doctors and air-ambulances can be very useful. Swiss Air-Ambulance doctors may also be contacted to give second opinions on specific clinical conditions and therapeutical procedures.